Service & Support
Customer Support & Warranty Claims: For warranty claims or other support issues, please click here to submit a support ticket using our Support Ticket System.
Canceling Orders: Orders may only be canceled or changed prior to shipment. Orders cannot be changed or canceled once the order has been shipped.
Returns: Manufacturer will not accept unauthorized returns. If you need to return an item, please contact us using the Support Ticket System above prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 10% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit to us within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.
Damaged Items: Manufacturer will ship out free replacement parts if any damage occurs. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, we will offer a return for a full refund. If damage is not reported via the Support Ticket System above within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges.
Lost or Stolen Items: We are not responsible for any products lost or stolen after being left at a business or residence. Make sure you are available to sign for the shipment. Exploding Scooters:
You may have heard stories about self-balancing scooters exploding or catching fire. ALL batteries, electric scooter batteries or otherwise, have inherent safety risks. And misuse or abuse dramatically increases those risks. However, all self-balancing scooters are NOT created equal!
The batteries in our MotoTec Self Balancing Scooters are manufactured by Panasonic and includes features designed to increase their safety. The stories you've heard in the media are with cheap Chinese knock-offs that have terrible electrical components, including potentially dangerous batteries. Always buy from a reputable company that you can trust! Click here to read more about battery safety