At ElectricRideables.com, most orders over $100.00 ship free within the continental USA. There may be some exceptions with certain products, but in general, we try to ship free. Please note, however, that shipping is only free for items customers keep; any refunds, regardless of reason, will have our actual shipping charges deducted from the amount of the refund and may be subject to a 15% restocking fee.
Generally, orders placed with us will leave the manufacturers' warehouses within the number of days listed below. Please note, however, that during peak buying seasons (the weeks leading up to Christmas and some summer months), orders may take up to twice as long to ship:
- Cruzin Cooler: Typically 2-3 business days
- Epic: Typically 4-5 business days
- Feber: Typically 2-3 business days
- Go-Bowen: Typically 2-3 business days
- Henes: Typically 2-3 business days
- Injusa: Typically 2-3 business days
- Inventist: Typically 3-4 business days
- Kalee: Typically 2-3 business days
- Mini Motos: Typically 2-3 business days
- MotoTec: Typically 2-3 business days
- NPL: Typically 2-3 business days
- Rastar: Typically 2-3 business days
- Razor: Typically 2-3 business days
- Shocke: Typically 2-3 business days
- Solowheel: Typically 3-4 business days
- Toys Toys: Typically 2-3 business days
- TRX: Typically 2-3 business days
- Uber Scoot: Typically 2-3 business days
- X-Treme: Typically 2-3 business days
- Yuneec: Typically 3-4 business days
- ZBoard: Typically 3-4 business days
Occasionally, due to unforeseen circumstances, an order may take longer to ship. If an order looks like it is going to take an excessively long time to ship or if an item suddenly goes out of stock, we will contact you immediately. Also, please note that although your item may ship out immediately, it may take longer than that to receive your tracking number. Tracking numbers will be sent to you via email as soon as that information becomes available to us.
Generally, orders ship via UPS or FedEx Ground. Because of that we cannot ship to P.O. boxes. We reserve the right to use any carrier, however. Orders typically take 2-5 business days from date of shipping to arrive at your location, depending on the carrier, the shipping destination and the location of the manufacturer's warehouse. During peak holiday seasons, such as Christmas, they can take a few days longer. Weather and other factors out of our control may also delay shipments. Therefore, we cannot guarantee any specific delivery date or timeframe for receipt of an order. If your order is a gift or, for some other reason, needs to arrive by a certain date, please contact us to discuss shipping times before you place your order.
Shipments To Alaska, Hawaii, Canada, and US Territories
We are happy to ship to Alaska, Hawaii, some US Territories and Canada; however, additional charges may apply. Please Contact Us so that we may give you an exact shipping price based upon the shipping address. Shipments to one of these areas will still ship within the timeframes described above for each manufacturer.
Some products are able to be shipped internationally and some are not. Please see the Shipping tab on each individual product for more information.
Damages & Exchanges
Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. However, in the unlikely event that your item is damaged during shipping or defective in some way, we'll make sure you're taken care of. Please note that all of our products are backed by a manufacturer's warranty, which must be adhered by.
If your product has a defect or was damaged during shipping, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to Contact Us. Additional manufacturer warranty information and instructions for handling returns are also available in the Warranty tab of each individual product.
Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:
- You decide to cancel your order
If the order has not yet been shipped, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 5 below. We consider an order as "shipped" as soon as we have received the tracking number from the manufacturer. Please note the even though you may not have received a tracking number from us yet, it does not mean the order has not already shipped. Therefore, it is imperative that you let us know that you want to cancel an order immediately, so we can contact the manufacturer.
- You received the product, but it is not working correctly, is missing parts, or is visibly damaged
If the item isn't working correctly, but does not appear to have been damaged during shipping, please see the paperwork that came in the original box for instructions on how to file a warranty claim with the manufacturer. The manufacturer is responsible for any manufacturing defects or deficiencies with its products, but feel free to Contact Us if you need help contacting the manufacturer. (If the item is damaged or defective due to shipping damages, please see situation 3 directly below.)
- You received an item that appears to have been damaged during shipping
If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waives your right to get your product replaced or repaired. Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact the manufacturer so they can submit a shipping insurance claim. Once they have confirmed that you still have the original shipping materials and that the item was damaged during shipping and have officially filed the shipping insurance claim form, they will send out new parts or a new product at no cost to you. Feel free to Contact Us if you need help contacting the manufacturer. Please note that manufacturer return policies and procedures may vary from manufacturer to manufacturer.
- You've received the product, but for some non-warranty reason, you've decided you want to return it
If you receive an item and decide to return it, you can do so if and only if ALL THREE of the following requirements are met:
a) The item must be unopened, unused, and still in the original packaging.
b) You must Contact Us to notify us that you'd like to return the item within 5 calendar days of receiving the item. Please note that some manufacturers do not allow returns, except under a warranty claim. Please refer to the Warranty tab on each individual product page to understand your rights regarding non-warranty returns.
c) You MUST contact us PRIOR to returning the item and obtain a manufacturer's RMA Number and return instructions.
If you return an item without all three of the above requirements being met, the item will be refused and come back to you and no refund will be issued. Additional charges may also apply for return shipping to you. If you meet all three of the above requirements, your refund will be issued in one of the following two manners (which we will discuss with you in advance over the phone or via email):
1) You can receive the FULL amount you originally paid for the returned item (less our actual cost for shipping and handling) as a store credit; OR
2) We will process a credit on your credit card for the amount you originally paid LESS a 15% restocking fee and our actual cost for shipping and handling.
In either case, you are responsible for return shipping charges to return the product. Depending on the amount of time it takes for a manufacturer to credit our account after receiving a returned item, cash refunds may take up to two weeks after receipt of merchandise by the manufacturer. We will not issue a refund to a customer until the manufacturer has received the item back and has credited our account for the returned item(s).
- You refuse the delivery of your order, and it comes back to us
If you refuse an item that has been shipped to you and it comes back to the manufacturer, you will be issued a refund LESS a 15% restocking fee and our actual cost for shipping and handling. As noted in #4 above some manufacturers do not allow returns, except under a warranty claim. If you refuse a shipment under such a circumstance, the manufacturer will reject the return shipment and it will come back to you, and you will be liable for additional shipping charges.