X-Treme X-Cursion Elite Folding Electric Bike

Specifications

Shipping

Most items ship free, but here are some exceptions as outlined below. Please read the following information carefully to determine if your shipment will be free of additional cost.

PLEASE NOTE THAT ADDITIONAL SHIPPING CHARGES, IF ANY, MUST BE PAID PRIOR TO YOUR ORDER BEING PROCESSED. If the required additional shipping charge is not paid for at the time of checkout, we will contact you to make arrangements to pay the additional charge. Once we have received your payment, we will begin processing your order.

X-Treme electric bicycles and scooters are shipped via UPS Ground, FedEx Ground, Road Runner Freight and AIT Worldwide Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 3 p.m. Mountain Time. Some parts orders and freight shipments may be shipped the following business day if the order is placed close to the 3 p.m. cutoff time. All X-Treme products ship from their Washington State warehouse. Shipping time is typically 2 to 7 days, depending on how far you are from the warehouse.

Please note that an adult signature is required on all shipments. The shipper will not just leave the item on your front porch. If you are not available when the shipment arrives, you will need to contact the shipper to arrange for delivery.

Heavy items must be shipped via freight and there may be an additional charge

Large, heavy items that must be shipped via freight (the XB-504 & the Cabo Cruiser) include Free Shipping, but only to the nearest freight terminal or to businesses that have a loading dock. (Home businesses do not qualify as a business address; business addresses must be to a commercial business location). If you ship to a business, but it does not have a loading dock, you will have to pay the additional $30 fee for lift-gate delivery. Resorts, camp grounds and hotels do not qualify for business delivery.

The cost for home delivery of the XB-504 or the Cabo Cruiser is an additional $50. This includes delivery to your residence outside/curbside to ground level. It does not include inside delivery or delivery inside an apartment complex to upper or lower levels. We strongly suggest you pay for home delivery of these large freight items unless you are prepared to drive to the nearest pick-up terminal and load/unload these large heavy items yourself. If you do not live in a major city, the closest terminal may be more than 30 miles away from your residence. We will automatically ship to a terminal that is less than 30 miles from your residence. If it is more than that you will be contacted with terminal information, so that you can decide if you still wish to pick it up. If you decide to change to residential delivery after an item has shipped, there may additional fees subject to be charged besides the standard $50 fee.

Any freight delivery that is not picked up at the terminal or refused by the customer is subject to all shipping charges (original and return) being withheld from the refund.

A phone number is required by the freight company so that a delivery appointment can be made. Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.

An additional $50 fee is also charged for shipping to New York City & Suburbs, Martha's Vineyard and any island delivery within the 48 contiguous United States.

Shipping Cost Summary

Additional shipping charges, if any, are determined by three factors: Whether it is shipped via ground or freight, the delivery location, and the zip code, as follows:

$0.00 Extra Cost if:

• Item being shipped is a part. These ship via USPS, UPS or FedEx.
• Unit is able to be shipped via UPS Ground or FedEx Ground.
• Unit is shipped by freight, but picked up at the terminal or to a commercial business address that has a loading dock.

$30.00 Extra Cost if:

• Unit is shipped by freight to a business address that does not have a loading dock.

$50.00 Extra Cost if:

• Unit is shipped by freight home delivery to customer's residence.
• Unit is shipped by freight to terminal or a business address in NYC Area, Martha's Vineyard or any island delivery within the 48 contiguous United States.

$100.00 Extra Cost if:

• Unit is shipped by freight home delivery to NYC Area, Martha's Vineyard or any island within the 48 contiguous United States.

$150.00 Extra Cost if:

• Unit is shipped to Canada by freight home delivery. (Includes shipping cost only; additional customs & duties fees must be paid by the recipient. See section on Canada for more info.)

$210.00 Extra Cost if:

• Unit is shipped to Canada by ground (FedEx or UPS).(Includes customs & duties fees. See section on Canada for more info.)

APO ADDRESSES

Because USPS is the only method to ship to APO addresses, products weighing more than 70 pounds are not able to be shipped. Therefore, the only products that can be shipped to an APO address are the City Express, Trail Maker, Trail Climber, X-Cursion, Newport and Malibu. (Please note that shipments to APO addresses can take 3-4 weeks to arrive.)

ALASKA, HAWAII AND INTERNATIONAL SHIPPING

You will be contacted via email by one of our Customer Care Representatives with a specific shipping charge quote for your order.

We do not ship to anywhere in Africa, Singapore, Greece, Indonesia or Israel

Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below).

SHIPMENTS TO CANADA

Shipment of certain scooters into Canada is not possible as Canadian DOT requirements are such that X-Treme would have to manufacture a special scooter just to meet these regulations, which is not feasible at this time. Following are the models that can be sent to Canada:

City Express, Trail Maker, Trail Climber, X-Cursion, Newport, Malibu, Summit 36V, Summit 48V, Baja, Kona, Hanalei, Alpine, Sierra, XB-504, and the Cabo Cruiser.

As described in the shipping section above, all units shipped by ground to Canada (including all units listed above except the XB-504 and Cabo Cruiser XB-615) will incur a flat additional shipping fee of $210 per unit. This includes shipping and customs/duties fees. You are not responsible for any additional fees associated with the delivery of their unit. All fees will be covered by the flat rate fee.

Units shipped via freight carrier (XB-504 and Cabo Cruiser XB-615) will incur a flat rate of $150 per unit additional shipping charge, but this only includes shipping. Customs/duties fees are still the responsibility of the customer. Customer must arrange customs clearance with the broker of their choice and payment for those additional fees will need to be made prior to delivery. We highly recommend that you arrange for a broker prior to placing your order. If you place an order and the shipment has left the warehouse and you later decide to cancel, you will be responsible for all shipping fees (ship to and return) and those fees will be deducted from your refund. If the shipment crosses the Canadian border and is returned to X-Treme, you will also be charged for any customs fees we are charged for the item's re-entry into the United States.

OTHER INTERNATIONAL SHIPMENTS û CUSTOMS, DUTIES, AND TAXES

Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customer's responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.

As the buyer, it is your responsibility to find out that information before you place your order. Please contact your local customs office for information. To avoid a delay in receiving your order from customs, consider the following:

• Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.

• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

• We do not refund original shipping charges for goods that are refused for delivery at customs and will deduct that shipping cast, plus all additional fees resulting from refused international shipments, from your refund.

• If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.

• If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

Warranty

Depending on the model, X-Treme offers a limited manufacturer's warranty of up to 12 months on its products and some models have a lifetime warranty on the frame. (The frame, battery and other parts may all have different warranties.) Please click on the Specs tab to the left to view the warranty for each individual model.

The warranty starts the day the unit is delivered to you and covers factory defects and defaults only, not issues caused by regular wear and tear or misuse. The warranty covers all parts, except the inner tubes and tires, unless the issue was caused by shipping damage. X-Treme will pay for standard shipping service costs on the first & second warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.

Battery Warranty
Depending on the model, defective batteries are covered by either a 6-month or a 12-month warranty. If any battery should become faulty within the specified warranty period, X-Treme will replace the battery free of charge. X-Treme requires that defective batteries be returned to them for exchange. X-Treme does not pay the shipping fee to return the batteries to them, however, they will pay to ship the replacement batteries back to you. If you have questions about their warranty, please contact their support department by opening a ticket at http://support.x-tremescooters.com. A friendly representative will get back to you quickly. Their support department hours are Monday through Thursday 8 AM to 5 PM PST.

Limited Warranty Details
What is covered and what is not covered:

• Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, X-Treme will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery. In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at X-Treme's discretion and after careful consideration, they may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through their Support Help Desk to assist you with the replacement of parts, but will not pay labor charges to install such parts.
• Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.
• During your applicable warranty period: X-Treme will replace any defective part free of charge and free of shipping charge. They may require certain parts to be returned to X-Treme before replacing those parts. You are responsible for paying the cost of shipping back to X-Treme. Call tags will never be issued.

Order Cancellation Policy:
Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed & shipped immediately, therefore we have a NO cancellation policy after an order has been placed.

Parts Returns:
Electronic parts are non-returnable. Please make you're selections wisely when purchasing parts. Contact X-Treme's parts department for more information. Their parts department can be reached by at [email protected] or by phone at (253) 777-0690. All other parts returns must be returned within 15 days of purchase. Returns are subject to a 15% restocking fee. You are responsible for returning merchandise at your own expense. For damaged or defective items please refer to X-Treme's warranty policy.

Lifetime Technical Support:
Lifetime technical support is provided to each customer that purchases an X-Treme scooter or bicycle. To access X-Treme's technical support department click on this link: http://support.x-tremescooters.com. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list, so to ensure a quick reply, do not to post again until a tech replies to you.

Disclaimer:
Neither X-Treme nor ElectricRideables.com is responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while riding. We encourage, beg, and asks that you wear a helmet and use appropriate lighting while riding at night, regardless of the legal requirements in your particular state. Some states may have laws restricting the use of electric bikes and scooters on public streets. (Generally, all states allow them on private property such as campgrounds, parks etc., but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children.) You should check with your local law enforcement agency, prior to purchasing, about any age requirements or other regulations regarding riding any electric bicycle or scooter. Please always ride safely and know your local laws. We will not take back any product if you find out after purchasing that your laws do not permit you or your child to ride it. Check first.

Service & Support

For Customer Service please call (253) 777-0690 to speak with a Customer Service Representative or visit http://support.x-tremescooters.com to open a support ticket. A technical support specialist will respond within 24 hours by email or phone. Of course you can always contact us here at ElectricRideables.com for help in initiating a suport ticket.

Technical Support Hours: Monday - Friday 9 AM - 5 PM Central Time

Return Policies

15 DAY RETURN POLICY (Satisfaction Guarantee)

If during the first 15 days you choose to return merchandise purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions
Refunds will be for 100% of the entire purchase price including the original shipping costs (cost to send to the customer.)

Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund within the extended warranty period only.

At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including, but not limited to, unauthorized returns.
Customer is responsible for the cost of returning merchandise to X-Treme.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
2. Include a copy of your invoice.
3. Include a copy of the RMA notice you have received from us via our support department help desk.
4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

All return shipments must have a Return Merchandise Authorization (RMA) number. Shipment sent freight collect, COD, or packages without an RMA# will be rejected and customer will be responsible for any additional fees charged by the shipper. Contact Technical Support at this link http://support.x-tremescooters.com to obtain an RMA number.

*Customer is responsible for returning merchandise at their own expense.

Once merchandise has been received and processed by X-Treme, a credit will be applied to the account through which your payment was originally made.

About X-Treme